Refund policy

Right of withdrawal

As a rule, the customer does not have a 14-day right of withdrawal.

PURCHASE

If the customer has ordered an item incorrectly, the item can usually be returned by appointment and will be credited.

Shipping costs are borne by the customer.

The customer is encouraged to check the order before the final order is completed on Scandinavian Bike Tech\'s website, to minimize the risk of errors.

Return

The item is returned in unused condition without unnecessary delay, however, no later than 14 days after notification of cancellation of purchase. All direct costs in connection with the return of the item are paid by the customer. The customer bears the risk on the item, from receipt until it is received at Scandinavian Bike Tech.

The item is returned in original packaging, if the product is not returned in original packaging, there may be an impairment for which the customer is liable.

Refund of the purchase amount

If a purchase is canceled, the paid amount is returned, minus return costs to the customer, including any impairment.

Refunds will be made when the item is received at Scandinavian Bike Tech.

If a purchase is canceled, the item must be returned to Scandinavian Bike Tech

Alternatively, the item can be delivered in person at the above address against prior agreement.

Packages without delivery or packages sent per. cash on delivery is not accepted.

SERVICE OF UNITS

If the customer has regretted ordering a service of a device, this can be done as follows:

Statuskode "Received at workshop"

The unit does not yet have a status code "Under separation" on the website, if the customer wants the unit not to be serviced, the customer only pays all shipping costs.

Status code "Under separation"

The unit does not yet have a status code "Under reconstruction" on the website, if the customer wishes that the unit is not serviced, the customer pays DKK 250.00 in fee and all shipping costs.

Status code "Under reconstruction"

The order can not be stopped and the servicing is as ordered.

Right of complaint

The rules of the Purchase Act may apply to product purchases.

There is a 24 month warranty, on non-wear parts. This means that the unit is either repaired, exchanged, the money back or a reduction in the price, depending on the specific situation. It is a requirement that the complaint is justified and that the problem has not arisen as a result of incorrect use or other damaging behavior.
The customer is asked to be aware that if the customer wants to claim a defect in the item, the customer must notify Scandinavian Bike Tech immediately and or without undue delay after the defect has been discovered or should have been discovered. If the customer fails to do so, the customer can not later claim the defect against Scandinavian Bike Tech.

The complaint must be made within a "reasonable time" after the defect has been established. If a complaint is made within 14 days after the defect has been established, the complaint will be timely.

If the complaint is justified, Scandinavian Bike Tech reimburses the customer\'s (reasonable) shipping costs. The unit must always be sent back in proper packaging, and remember to get a receipt for shipment so that Scandinavian Bike tech can reimburse the customer\'s shipping costs.

The device is sent to Scandinavian Bike Tech.
When returning the unit, the complaint must be described in as much detail as possible, as well as the name and order number and receipt for shipping costs.
Packages without delivery or packages sent per. cash on delivery is not accepted.

Guarantee

If a service unit is to be made under warranty, the freight is covered by Scandinavian Bike Tech.

Publisher
The website is owned and published by:

Scandinavian Bike Tech
Syrenvej 1B
7080 Børkop
Phone: 88626818

Email: info