Used during servicing and installation of Luftkappe and Secus.
This page is only relevant if you want to book a service of front fork, rear damper or Seatpost.
Submission It is important that we have received your device at least one day before your booking. If this is not possible, please contact us and we will find a solution.
In order for us to know it is your device, you are very welcome to print out the attached ticket and send it with the package.
You will receive a ticket per. email after booking.
If you do not have a printer available, it is also okay to write order no.clearly on the package.
Shipping is booked upon payment
Below are possible shipping methods.
Even filing If you have chosen to hand in your device on your own, please contact us so that we can arrange a suitable time when it can be handed in.
Package label If you have ordered a package label, it will be sent to you by email. Make sure that your package is delivered to a GLS parcel shop 2 days before your booking date.
Pickup "business address only" If you have ordered a pick-up, you will have your package picked up on the next possible pick-up day for GLS. This is usually the day after booking. Therefore make sure that your package is ready for GLS at the reception or on the counter in any. Store.
GLS has a label with the package when picked up.
Packaging is sent to your address with a label for SBT and Return Shipping If you have ordered a shipment with sent packaging, you will receive packaging 1 to 2 days after booking. the packaging will contain everything needed to submit your device. After you have packed everything properly, and mounted the enclosed label on the outside of the box, you must hand in your shipment to a GLS parcel shop preferably 2 days before your booking date.
Packing Make sure your device is securely packed for shipment. We recommend it most powerful to use a closed box as well as to wrap the device in bubble wrap. If you have a remote on your fork / rear shock / saddle post, this may be sent with you. If it is not sent with, we make the device without being able to test the remote and you have therefore self responsible for the operation of the remote.
If you have any further questions, please finally contact us.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Right of withdrawal
As a rule, the customer does not have a 14-day right of withdrawal.
If the customer has ordered an item incorrectly, the item can usually be returned by appointment and will be credited.
Shipping costs are borne by the customer.
The customer is encouraged to check the order before the final order is completed on Scandinavian Bike Tech\'s website, to minimize the risk of errors.
The item is returned in unused condition without unnecessary delay, however, no later than 14 days after notification of cancellation of purchase. All direct costs in connection with the return of the item are paid by the customer. The customer bears the risk on the item, from receipt until it is received at Scandinavian Bike Tech.
The item is returned in original packaging, if the product is not returned in original packaging, there may be an impairment for which the customer is liable.
Refund of the purchase amount
If a purchase is canceled, the paid amount is returned, minus return costs to the customer, including any impairment.
Refunds will be made when the item is received at Scandinavian Bike Tech.
If a purchase is canceled, the item must be returned to Scandinavian Bike Tech
Alternatively, the item can be delivered in person at the above address against prior agreement.
Packages without delivery or packages sent per. cash on delivery is not accepted.
SERVICE OF UNITS
If the customer has regretted ordering a service of a device, this can be done as follows:
Statuskode"Received at workshop"
The unit does not yet have a status code "Under separation" on the website, if the customer wants the unit not to be serviced, the customer only pays all shipping costs.
Status code "Under separation"
The unit does not yet have a status code "Under reconstruction" on the website, if the customer wishes that the unit is not serviced, the customer pays DKK 250.00 in fee and all shipping costs.
Status code "Under reconstruction"
The order can not be stopped and the servicing is as ordered.
Right of complaint
The rules of the Purchase Act may apply to product purchases.
There is a 24 month warranty,on non-wear parts. This means that the unit is either repaired, exchanged, the money back or a reduction in the price, depending on the specific situation. It is a requirement that the complaint is justified and that the problem has not arisen as a result of incorrect use or other damaging behavior. The customer is asked to be aware that if the customer wants to claim a defect in the item, the customer must notify Scandinavian Bike Tech immediately and or without undue delay after the defect has been discovered or should have been discovered. If the customer fails to do so, the customer can not later claim the defect against Scandinavian Bike Tech.
The complaint must be made within a "reasonable time" after the defect has been established. If a complaint is made within 14 days after the defect has been established, the complaint will be timely.
If the complaint is justified, Scandinavian Bike Tech reimburses the customer\'s (reasonable) shipping costs. The unit must always be sent back in proper packaging, and remember to get a receipt for shipment so that Scandinavian Bike tech can reimburse the customer\'s shipping costs.
The device is sent to Scandinavian Bike Tech. When returning the unit, the complaint must be described in as much detail as possible, as well as the name and order number and receipt for shipping costs. Packages without delivery or packages sent per. cash on delivery is not accepted.
If a service unit is to be made under warranty, the freight is covered by Scandinavian Bike Tech.
Publisher The website is owned and published by:
Scandinavian Bike Tech Syrenvej 1B 7080 Børkop Phone: 88626818
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