WARNING: VORSPRUNG products must be installed and serviced by a trained bicycle service technician in accordance with both VORSPRUNG and original manufacturer specifications. If you are in doubt as to whether you can service your suspension product correctly, or if you have not done this type of work before, we strongly recommend using an authorized fitter.
This page is only relevant if you want to book a service of front fork, rear damper or Seatpost.
It is important that we have received your device at least one day before your booking.
If this is not possible, please contact us and we will find a solution.
In order for us to know it is your device, you are very welcome to print out the attached ticket and send it with the package.
You will receive a ticket per. email after booking.
If you do not have a printer available, it is also okay to write order no.clearly on the package.
Shipping is booked upon payment
Below are possible shipping methods.
If you have chosen to hand in your device on your own, please contact us so that we can arrange a suitable time when it can be handed in.
If you have ordered a package label, it will be sent to you by email.
Make sure that your package is delivered to a GLS parcel shop 2 days before your booking date.
Pickup "business address only"
If you have ordered a pick-up, you will have your package picked up on the next possible pick-up day for GLS.
This is usually the day after booking.
Therefore make sure that your package is ready for GLS at the reception or on the counter in any. Store.
GLS has a label with the package when picked up.
Packaging is sent to your address with a label for SBT and Return Shipping
If you have ordered a shipment with sent packaging, you will receive packaging 1 to 2 days after booking. the packaging will contain everything needed to submit your device.
After you have packed everything properly, and mounted the enclosed label on the outside of the box, you must hand in your shipment to a GLS parcel shop preferably 2 days before your booking date.
Make sure your device is securely packed for shipment.
We recommend it most powerful to use a closed box as well as to wrap the device in bubble wrap.
If you have a remote on your fork / rear shock / saddle post, this may be sent with you.
If it is not sent with, we make the device without being able to test the remote and you have therefore self responsible for the operation of the remote.
If you have any further questions, please finally contact us.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.